Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or missing parts not due to our error are not eligible for return. If you have any questions about whether your item qualifies for a return, please reach out to us.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item. If you receive a return shipping label from us, it will be provided at our discretion.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will be notified via email once your return has been processed. Please allow up to 7 business days for the processing of your return after we receive the item. If your return is approved, we will initiate a refund to your original payment method.
Refund Timeline
After your return is processed and approved, the time it takes for the refund to appear in your account may vary. Typically, refunds can take 5 to 10 business days to reflect in your account, depending on your bank or payment provider. If you have not received your refund after this period, please contact your bank or payment provider for assistance.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Be sure to follow the return process outlined above to ensure a smooth transaction.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us via email at [email protected]. We are here to assist you and ensure that your experience with basscrashco.com is satisfactory. Thank you for shopping with us.